2025 High Hit-Rate Salesforce Certification ADM-261 Test Answers

DOWNLOAD the newest Itcertmaster ADM-261 PDF dumps from Cloud Storage for free: https://drive.google.com/open?id=16gkoZjzJnYBjNa0UbbsNQTEvAAyQW2eJ

Wrong topic tend to be complex and no regularity, and the ADM-261 torrent prep can help the users to form a good logical structure of the wrong question, this database to each user in the simulation in the practice of all kinds of wrong topic all induction and collation, and the ADM-261 study question then to the next step in-depth analysis of the wrong topic, allowing users in which exist in the knowledge module, tell users of our ADM-261 Exam Question how to make up for their own knowledge loophole, summarizes the method to deal with such questions for, to prevent such mistakes from happening again.

Salesforce ADM-261 exam covers a wide range of topics, including Service Cloud configuration and customization, managing cases and solutions, knowledge management, and contact center management. ADM-261 exam is designed to test the candidate's understanding of the Service Cloud platform and their ability to apply that knowledge to real-world scenarios. Passing ADM-261 exam demonstrates that the candidate has the skills and knowledge needed to effectively manage Service Cloud solutions.

The Service Cloud is a powerful platform that allows organizations to streamline their customer service operations and enhance their customer experience. The ADM-261 exam covers a wide range of topics related to the Service Cloud, including case management, knowledge management, service level agreements (SLAs), contact center analytics, and more. Candidates will need to demonstrate their ability to configure and customize these features to meet the needs of their organization and customers.

Salesforce ADM-261 Certification is highly valued in the industry and is recognized globally. It demonstrates that the certified individual has the knowledge and skills to manage the Service Cloud platform and its components effectively. Service Cloud Administration certification is an excellent way to enhance one's career prospects and increase earning potential.

>> Certification ADM-261 Test Answers <<

Exam ADM-261 Quick Prep, Latest ADM-261 Exam Bootcamp

If you want to check the quality and validity of our Salesforce ADM-261 exam questions, then you can click on the free demos on the website. The free demo has three versions. We only send you the PDF version of the Salesforce ADM-261 study questions. We have shown the rest two versions on our website.

Salesforce Service Cloud Administration Sample Questions (Q37-Q42):

NEW QUESTION # 37
Universal Containers has activated Email-to-Case functionality to allow customers to correspond with support agents via email. Which options are available with Email-to-Case? (Choose 2)

A. Follow-up emails related to a case will update the case comments
B. Only one inbound email address can be used for Email-to-Case
C. Follow-up emails and attachments related to a case are attached to the case
D. Assignment, escalation, and workflow rules are processed on inbound emails

Answer: A,C

NEW QUESTION # 38
Universal Containers' support management team has noticed an increase in wait times over the last several months when customers call in forsupport. Which two recommendations should a Consultant suggest to help decrease customer wait times? Choose 2 answers

A. Create a case escalation rulesto route high-priority cases directly to supervisors for resolution.
B. Create reports to analyze call data in order to understand peak times and ensure adequate staffing.
C. Set up a Salesforce Customer Community that will allow customers to create casesonline.
D. Set up analytical snapshots to capture key case information and create historical trending reports.

Answer: B,C

NEW QUESTION # 39
Universal containers wants to provide its 20 million customers with a portal where they can:
- Submit inquiries,
- Monitor the status of those inquiries,
- View their contact information.
To meet these requirements, which type of portallicense would be most appropriate for the customers?

A. Employee Community
B. Customer Community
C. Partner Community
D. Sites

Answer: B

NEW QUESTION # 40
A company provides customer support for new products and for routine maintenance of existing products.
These cases have many identical stages and fields, however, the maintenance cases are unique and have additional stages and fields that need to be captured. Which two features would meet this requirement?
Choose 2 answers

A. Approval Processes
B. Record Types
C. Support Processes
D. Support Types

Answer: B,C

NEW QUESTION # 41
Universal containers is migrating from classic knowledge to lightning knowledgeusing the lightning knowledge migration tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?

A. Upload the files as documents, then relate them to the migrated articles.
B. Use the lightning knowledge migration tool and choose "include files".
C. Post thefiles to the chatter feed on each article.
D. Use the files related list on each article to add files to your articles.

Answer: D

NEW QUESTION # 42
......

As far as our ADM-261 study guide is concerned, the PDF version brings you much convenience with regard to the following advantage. The PDF version of our ADM-261 learning materials contain demo where a part of questions selected from the entire version of our ADM-261 Exam Quiz is contained. In this way, you have a general understanding of our ADM-261 actual prep exam, which must be beneficial for your choice of your suitable exam files.

Exam ADM-261 Quick Prep: https://www.itcertmaster.com/ADM-261.html

P.S. Free 2025 Salesforce ADM-261 dumps are available on Google Drive shared by Itcertmaster: https://drive.google.com/open?id=16gkoZjzJnYBjNa0UbbsNQTEvAAyQW2eJ